Netgear PMB0S11-10000S Tech Support Service 1 Year
45.77 AED52.07 AED (-12%)
Netgear PMB0S11-10000S Tech Support Service 1 Year
Netgear PMB0S11-10000S Tech Support Service 1 Year
Overview :
NETGEAR extends your initial 90-day technical support with the OnCall 24×7 Tech Support package, providing a comprehensive assistance framework via phone, chat, and email to address all your technical challenges. Additionally, NETGEAR proactively alerts you about any newly released firmware updates, ensuring you can plan in advance, download, and upgrade at your earliest convenience.With an OnCall 24×7 Tech Support contract, customers gain access to a dedicated ProSUPPORT subscriber phone number, offering high-priority service with a response or call-back time of less than four hours. Technical support requests benefit from a prioritized escalation process, emphasizing swift issue resolution.It’s important to note that OnCall 24×7 Tech Support contract purchases are non-refundable, underscoring NETGEAR’s commitment to delivering unwavering, high-quality technical support services. Rely on NETGEAR to provide a reliable and responsive support system for your network infrastructure needs.
Specifications:
| Attribute | Specification |
|---|---|
| Part Number | PMB0S11-10000S |
| Product Name | Netgear ProSUPPORT OnCall 24×7 Tech Support – 1 Year |
| Service Type | Technical Support |
| Service Duration | 1 Year |
| Support Availability | 24×7 (24 hours a day, 7 days a week) |
| Coverage | – Includes telephone and online support – Global support coverage |
| Supported Products | Netgear Business products, including switches, wireless access points, routers, and storage products |
| Scope of Support | – Installation guidance – Configuration support – Troubleshooting assistance – Product replacement recommendations – Firmware updates and upgrades |
| Response Time | Immediate access to technical experts |
| Contact Methods | – Phone – Online Chat |
| Languages Supported | Multi-lingual support based on region |
| Hardware Support | – Remote diagnostics – Configuration assistance |
| Firmware & Software Support | – Firmware upgrades and patches – Configuration guidance |
| Proactive Support | Monitoring alerts and updates |
| Renewal Option | Yes, annual renewal available |
| Special Features | – 24×7 access to support – Access to priority technical assistance – Optional hardware replacement services |
| Use Case | Best for businesses requiring immediate response and resolution for mission-critical networks |
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